Overview

At Wilbery, we are committed to providing high-quality products that meet customer expectations. To ensure transparency and efficiency, we have a strict Returns Policy – No Returns Accepted in place. This means that all sales are final, and we do not accept returns, refunds, or exchanges under normal circumstances.

However, we understand that issues can sometimes occur. If you receive a damaged or defective item, we will work with you to find a resolution. Please read our policy carefully to ensure you understand our terms before making a purchase.

Why We Have a No Returns Policy

Our Returns Policy – No Returns Accepted is designed to maintain product quality, fairness, and efficiency. Here are a few key reasons why we enforce this policy:

• Hygiene & Safety – Some products, once opened, cannot be resold due to health and safety regulations.
• Custom & Personalized Items – Custom-made or personalized products are uniquely crafted and cannot be restocked.
• Quality Control – We thoroughly inspect each product before shipping to ensure it meets our high standards.
• Operational Efficiency – Managing returns increases costs, which would ultimately affect product pricing.

By maintaining this policy, we streamline our operations and ensure that every product meets the highest quality standards before reaching our customers.

Damaged or Defective Items

While we do not accept returns, we are happy to assist if you receive a damaged or defective product. If you encounter an issue, please follow these steps:

1. Contact Us Immediately: Email customercare@wilbery.co.uk with your order details and a description of the issue.
2. Provide Clear Photos: Submit high-quality images of the damaged item and its original packaging.
3. Resolution Process: Once we review your request, we will determine the best course of action, which may include sending a replacement at no additional cost.

All damage claims must be submitted within 48 hours of receiving your order.

How to Ensure a Smooth Shopping Experience

To prevent any issues with your order, we recommend:

• Reviewing product descriptions carefully before purchasing.
• Double-checking your order details (size, color, quantity) at checkout.
• Contacting us before placing your order if you have any questions.

Need Assistance?

While our Returns Policy – No Returns Accepted is firm, we are dedicated to customer satisfaction. If you need any help, please contact us at customercare@wilbery.co.uk, and our support team will be happy to assist.