Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of receiving your order, as long as the item is unused and in its original packaging. Please contact us to initiate a return.

Q: How do I return an item?
A: Contact us via our Customer Care page to receive return instructions.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 5–7 business days.

Data Protection & Privacy

Q: How is my personal data protected?
A: We fully comply with the General Data Protection Regulation (GDPR) and take all necessary measures to safeguard your personal information. See our Privacy Policy for more details.

Q: Can I request my data to be deleted?
A: Yes, you have the right to request the deletion of your personal data. Please contact us via our Customer Care page to make this request.

Customer Support

Q: How can I contact customer support?
A: You can reach us through our Customer Care page for any assistance or inquiries.

Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9:00 AM – 5:00 PM (UK time).