Overview

At Wilbery, we pride ourselves on the quality of our products. Please be aware that we typically do not accept returns for refunds or exchanges. However, if you happen to receive a damaged or defective item, we would be more than happy to assist you in resolving the issue.

Damaged or Defective Items:

If your item arrives damaged or defective, please follow these steps:

1. Contact Us: Immediately notify our customer service team at customercare@wilbery.co.uk with details of the issue.
2. Provide Photos: To process a replacement, please upload clear photos of the damaged item along with its original packaging. This helps us assess the situation and expedite the resolution process.
3. Resolution: Once we review the photos, we will determine the appropriate course of action, which may include sending a replacement item at no additional cost.

Contact Us:

For any inquiries or assistance regarding damaged or defective items, feel free to reach out to our customer service team at customercare@wilbery.co.uk

We are here to help ensure your satisfaction with your Wilbery purchase.